All bookings are held in good faith to the arrival and departure date listed in this reservation, at the rate specified. To confirm reservations, either current valid credit card details are required, and a deposit received equal to first night's accommodation. Variations to this may apply during peak periods at the property's discretion.
Standard Cancellation Fee: of one night's accommodation will apply to any booking cancelled within 48 hours of arrival time. If no arrival time is specified, it is deemed by 10pm of that day. Any cancellation fee will automatically be charged to the credit card on the confirmation, or deducted from the reservation deposit.
Peak Period Cancellation Fee: Full-Prepayment of Accommodation Required 30 days prior to arrival. All cancellations must be made no less than 14 days prior to arrival or a charge of full pre-paid accommodation will be incurred. A failure to arrive by 10:00am on the morning following the Guest’s scheduled arrival date will incur a fee equivalent to full accommodation amount.
Any property may alter these terms and conditions for specific bookings. (ie Group or Peak Period reservations)
Upon arrival, each guest will be required to sign a standard Quest registration form, and accept the terms and conditions theirin of his/her stay, provide the credit card used for booking accommodation and the cardholders drivers licence.
Payment of reservation - any Quest property accepts all major credit cards. On arrival a pre-authorisation of your credit card for your accommodation amount may be required.
If paying in Cash, a room security bond will be required upon arrival. Although minimum of first night accommodation, this amount may vary from property to property, please check with reception.
Cheques are not accepted as payment for accommodation unless received, banked and cleared 10 days prior to arrival as a full pre-paid deposit.
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